Customer Service Associate - Cosmetics
oVertone Color, LLC & BOOM! by Cindy Joseph
N/A
We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for beauty products and a commitment to providing outstanding customer service. This role involves assisting customers with inquiries, resolving issues, and ensuring a seamless shopping experience.
Requirements
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide product information, recommendations, and beauty tips to customers.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges accurately.
- Maintain up-to-date knowledge of our product line and promotions.
- Collaborate with other departments to address customer needs and feedback.
- Document customer interactions and maintain accurate...