Client Service Analyst

We seek a friendly, patient person who appreciates knowing how to work efficiently. You would work in a remote environment where you can be most comfortable, efficient, and productive.

A person in this role will be expected to streamline and facilitate the administrative aspects of managing medical liens and files, preparing them for negotiation.

You would be responsible for effectively supporting clients, ensuring smooth operations, and maintaining the integrity and efficiency of our lien management process.

What would you do?

1. Request documents from our clients via email and telephone, including medical records, insurance information, and other relevant documentation.

2. Ensure all received documents are accurately organized, stored, and accessible within the ZipLiens system for easy retrieval and review.

3. Keep clients informed about the status of their lien cases, including any actions they need to take or updates on the progression of their files.

4. Serve as clients' primary point of contact, addressing any questions, concerns, or additional needs they might have throughout the lien management process.

5. Quickly and efficiently address any assistance requests from clients and/or the lien support team related to document submissions, case updates, or other inquiries.

6. Actively work to resolve any issues or challenges that arise during the lien resolution process, ensuring that solutions are in line with company policies and client satisfaction.

7. Ensure accurate and timely entry of case-related information into various portals, maintaining data integrity across all platforms.

8. Complete direct and task flow tasks assigned to you daily, maintaining high productivity and meeting established deadlines.

The Client Service Analyst role at ZipLiens Companies requires a blend of administrative proficiency, client service excellence, and technical savvy, all geared toward facilitating our lien management process efficiently and effectively.

Requirements

A top-rated candidate would bring the following personal attributes to ZipLiens Companies:

Technical and Professional Skills

1. Experience in Customer Service: Proven track record of effectively managing client queries, concerns, and communication.
2. Problem-Solving Skills: Ability to identify and resolve client issues efficiently and creatively.
3. Communication Skills: Excellent written and verbal communication skills to interact clearly and effectively with clients.
4. Technology Proficiency: Familiarity with customer service software, databases, and generally with technology to troubleshoot common issues.

Remote Work Capabilities

1. Self-Discipline and Motivation: Ability to stay focused and productive without direct supervision.
2. Time Management Skills: Capacity to manage time effectively, including responding to clients in a timely manner and prioritizing tasks.
3. Remote Work Infrastructure: Reliable internet connection, appropriate work environment, and own equipment.
4. Adaptability: Ability to adapt to new tools and technologies that the team uses for communication and project management (e.g., Slack, Zoom, Trello).

Interpersonal Skills

1. Empathy and Patience: Understanding and patience to handle client frustrations and concerns empathetically.
2. Team Collaboration: Ability to work collaboratively with team members across different time zones and communicate effectively in a remote setting.

Additional Considerations

• Training and Continuous Learning: Willingness to undergo initial training remotely and continuously learn about updates to products or services.
• Security Awareness: Understanding basic cyber security practices to protect client data and privacy.

Benefits

Private Health Care Plan (Medical, Dental & Vision)

Company-Paid Short-Term Disability Coverage

401K Plan with a company match

Paid Time Off (Vacation, Sick & Select Holidays)

Work From Home