Salesforce/Business Process Architect

The Salesforce/Business Process Architect is a senior technical position reporting to the Director of IT Platforms. We are looking for a specialist who will be given a wide degree of creativity and latitude to help implement the IT department’s Business Process objectives with a focus on Salesforce as the primary platform. The Business Process Architect’s responsibility will be to analyze the processes in the company, design CRM structures and flows in Salesforce and other platforms and provide custom solutions for specific business requirements.

The candidate must be familiar with business process concepts, have strong communications skills and have the ability to work with users to understand and engineer process requirements before translating them into Salesforce structures and flows. She/he must understand the importance of proper documentation, testing and configuration management in a mission critical production environment. Candidates should thrive working in a fast-paced environment and have an aspiration to build and develop agile business process platforms that will advance the business objectives of the company.

Position Duties and Responsibilities:

• Provide customized CRM solutions using the Salesforce platform.
• Give technical direction to more junior members of the platform team.
• Be involved in requirement gatherings, produce functional analysis, and facilitate user workshops, etc.
• Communicate with different project managers, business analysts, users, and software developers to ensure efficient participation in all the different phases of development from architecture to testing and maintenance.
• Create timelines and develop goals.
• Respond to support requests, report requests and enhancement requests from internal users and management.
• Establish a well-controlled Salesforce environment by defining, documenting, and enforcing design and implementation standards.
• Manage the API interfaces between the Salesforce platform and our custom middleware.
• Maximize Salesforce platform performance and data integrity by monitoring performance, troubleshooting problems and monitoring user behaviors.
• Research, analyze, and diagnose Salesforce other integrated platform problems and data integrity issues and make recommendations and implement solutions.
• Ensure that documentation changes are performed accurately and timely. Communicates changes to other team members, as deemed necessary.
• Assist in the development of training materials and perform “train-the-trainer” tasks on new system changes and enhancements.
• Manage special projects and assignments as requested by management.

Requirements

Technical and Soft Skills Required:

• A bachelor’s degree in computer science or information technology.
• 4 years minimum, 6+ years of direct Salesforce developer/architect experience preferred.
• Deep understanding of the Salesforce IDE (Integrated Development Environment).
• Hands-on experience with different types of tools of Salesforce IDE (like Flow, VisualForce, APEX).
• Well-versed with the Lightning framework.
• Understanding of entity relationships and state machine design.
• Ability to perform multiple tasks
• Ability to solve complex and high-level problems and application issues.
• Excellent communication skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)