Database Marketing Specialist

Coordinates the handling of all special acknowledgements for Honoraria/Memorial Gifts and special thank you notes. This includes letters for gifts given in memory of deceased persons or in honor of individuals. Prepares acknowledgements for the donor(s) of the gift(s) and writes to the family or honorees to inform them a gift has been given in memory of their loved ones or in their honor. Creates all monthly acknowledgement letters for the organization as well as creates new letters (quarterly) for tribute gifts.

Completes all correspondence thank-you notes that are considered non-standard. Assists Senior Director, Direct Marketing with invoicing, check requests and cost analysis.

Requirements

Essential Duties:

1.    Exhibits regular and punctual attendance.

2.    Manages the process for all Honoraria/Memorial Tribute gifts.

3.    Responsible for creation and approval of monthly acknowledgement letters.

4.    Responsible for creation and approval of quarterly tribute letters to donors and tribute recipients/families.

5.    Prepares and distributes for acknowledgement all donations that require special handling and non-routine responses.

6.    Distributes monthly acknowledgements to internal team in a timely manner.

7.    Coordinates the production of acknowledgements and prepares acknowledgements and correspondence to donors for mailing.

8.    Point of contact with state solicitation filing vendor (Labyrinth). Ensures agency prepares state solicitation filings according to the schedules provided by each entity and maintains files on each.

9.    Facilitates business processes including invoice coding, check requests, expense reports, and purchasing activities as assigned.

10. Maintains historical files for each completed donor mailing.

11. Codes and tracks all costs associated with direct marketing mail campaigns, as well as distribution of sample packages including emails to Development.

12. Responsible for all gift changes in daily files from RTL.

13. Communicates professionally and effectively with donors.

14. Adds and edits names and contact information within the donor database as required. Makes decisions on marking donor records to reflect changes requested of donor.

15. Responsible for the completion of matching gift/DAF donor forms, preparation of acknowledgement letters to donors and companies, and the recording of the information in Raiser’s Edge.

16. Responsible for all White Mail research.

17. Processes all returned mail.

18. Assists Call Center with inbound calls when needed.

19. Assists Gift Processing when needed.

20. Assist and be a solid backup for all mail room procedures including mail pick up and distribution (internal and external) and Neopost operation.

Job Specifications:

1.    Associate degree in a business-related field or completion of college courses in a business-related field is strongly preferred. 2 years of administrative or development experience and high school diploma or GED can be substituted for an Associate degree.

2.    A minimum of 2 years’ secretarial, general office or mail operations experience is required.

3.    Call Center experience is preferred.

4.    Proficient competency in Microsoft Office for Windows applications (word processing, database, spreadsheet, e-mail, presentation graphics, etc.) is required including mail merge.

5.    A minimum of 45 wpm typing speed is required.

6.    Ability to write and use correct English grammar, spelling, and punctuation is required.

7.    Must be proficient with 10-key by touch.

8.    Must be proficient in general office equipment operation.

9.    Must possess exceptional time management and detail-orientation skills.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance