Dojo Ops Coordinator

Dojo Ops Coordinator

Location: Fortworth, TX

Mode of Work: Hybrid

Yrs of exp: 4+

Any Visa except F1

Dojo Hangar - a place where our teams come to receive coaching, learn new ways of working, develop their design thinking, product mindset and excel technically. In the Hangar we bring product leaders, engineers, airport staff, and customers together to collectively build the most customer centric capabilities while improving how we work simultaneously - to rapidly deliver customer value faster than ever before. Teams work on their existing backlogs in highly focused 2.5 days sprints and spend most of their time pairing - but dedicated time is given to learning and experimentation. Our coaches are subject matter experts who immerse with the teams and provide active feedback.


• Continuously improve the Dojo experience for both teams & coaches (processes, templates, ways of working, ceremonies,

• Organize & simplify information so that it can be easily consumed by teams & coaches.

• Ensure that coaches have what they need to be successful (next steps needed, status of each team, documents, access, invites, organized team nights,

• Maintain a funnel of upcoming teams for the practice, scheduling events to prepare teams and leaders for intake, discovery, and their immersive engagement in the Hangar.

• Track teams during the Hangar cycle, including making their schedule, their progress toward measurable goals, and key events visible.

• Track training feedback and tool usage metrics to help coaches make strategic decisions.

• Maintain training attendance and certification status for design thinking training.

• Assist in onboarding new Dojo staff members (access request, badges etc)

• Guide teams through each phase of the Dojo Journey & ensure they have a consistent/excellent Dojo experience.

• Manage various artifacts of team data, Mural, SharePoint,

• Contribute to the Dojo Portal (content, labs, PRs, reviews, etc.)

• Own marketing efforts (swag, logo, promo videos)

• Create, order, & maintain workshop/training supplies and swag inventory.


What you’ll do

• Requires managing and ordering Focus Relentlessly team backlog items.

• Resolve issues, address impediments where needed. Within the Focus Relentlessly work stream

• Work closely with the Dojo Leads and Director to plan, prioritize, & confirm Dojo Engagements

• Communicate the offerings and services for a Dojo and how they can help teams.

• Communicate frequently with transparency to the various stakeholders regarding notices, scheduling, constraints, challenges, successes,

• Schedule engagements/meetings based on capacity of coaches & priority.

• Coordinate hybrid experiences (in-person + remote); reserve rooms, coordinate food orders, A/V equipment, power sources, tech setup,

• This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.

All you’ll need for success.

Minimum Qualifications
• 3 years of experience working closely with product teams coordinating and organizing events
• 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles
• Familiarity with internal operations or event planning and marketing


Preferred Qualifications
• Demonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results.
• Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies.
• Proven experience in building relationships with senior leaders across the organization to influence and inspire change.
• Bachelor’s degree in business administration or a related field