Director of Operations - Norfolk

Job Description:

City Wide Facility Solutions is seeking a talented and experienced Director of Operations to join our team. As the Director of Operations, you will be responsible for managing the operations of City Wide's building-maintenance solutions, including janitorial and non-janitorial services. You will lead a team of Facility Service Managers and ensure the effective delivery of services to our clients. Additionally, you will be responsible for achieving business objectives, managing expenses, and maintaining a high level of client satisfaction.

Responsibilities:

• Manage and develop a team of Facility Service Managers to support our clients
• Achieve annual revenues and profits targets
• Manage expenses and maintain profitability
• Hire and train operational employees
• Develop and maintain positive client relationships
• Promote cross-selling opportunities with the sales team
• Participate in new client starts
• Ensure compliance with client requirements
• Conduct building inspections and maintain client data
• Provide coaching and development to operational employees
• Travel within the market as needed

Requirements:

• Bachelor's Degree or equivalent experience
• Minimum of 5 years of management experience in operations and account management
• Proficiency in Microsoft Office Suite
• Working knowledge of Customer Relationship Management (CRM) software
• Experience in budget development and management
• Strong interpersonal and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to lead and coach a team

Requirements

• Bachelor's Degree or equivalent experience
• 5+ years of management experience in operations and account management
• Proficiency in Microsoft Office Suite
• Working knowledge of CRM software
• Budget development and management experience
• Strong interpersonal and communication skills
• Excellent problem-solving and decision-making abilities
• Leadership and coaching abilities

Benefits

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.

More on City Wide...

City Wide Facility Solutions is the largest management company in the building maintenance industry. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com

City Wide is an Equal Opportunity Employer