Help Desk Specialist
Exergy Energy LLC
Berkeley, california
Exergy Energy LLC is seeking a motivated and dynamic Help Desk Specialist to join our growing team. As a leader in the sustainable energy sector, we pride ourselves on not only providing innovative energy solutions but also on offering exceptional support to our clients and employees. The Help Desk Specialist will play a critical role in ensuring the smooth operation of our IT systems and services, acting as the first line of defense for technical issues that may arise. In this role, you will be responsible for monitoring, troubleshooting, and resolving software and hardware issues while providing exemplary customer service. You will engage daily with users across various departments, addressing their concerns and facilitating timely solutions. Your ability to communicate effectively and empathetically with both technical and non-technical staff will be essential in creating a positive user experience. Additionally, you will contribute to the maintenance of IT documentation,...