Call Center Supervisor

Position: Call Center Supervisor

Location: Phoenix, AZ

Schedule: Full-Time

Compensation: $47,000 / year - $56,000 / year

Benefits: Med/Dent/Vis, PTO/Sick, 401k

Job Summary:

The Call Center Supervisor is responsible for overseeing the daily operations and the staff of the call center. This position requires strong leadership and management skills, excellent communication and the ability to handle demanding situations. The Call Center Supervisor will be expected to ensure high levels of customer service, and resolve any customer complaints in a prompt and professional manner.

Duties:

1. Supervise daily operations in the call center, ensuring efficiency, quality and performance targets are met.

2. Train, develop and manage a team of call center agents, providing feedback and coaching where necessary to improve individual performance.

3. Monitor conversations...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Call Center & Relations Supervisor to join our growing team.

Job Summary:

Acentra Health is currently looking for a Call Center & Relations Supervisor to join our WY state project! As the Call Center...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns and provide support.  They will continue to support agents after training by monitoring their progress, reviewing agent’s unavailable status and providing with ongoing coaching opportunities to meet Contact Center KPI’s (80/20 – 5% abandoned rate)

Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate.

 ESSENTIAL FUNCTIONS:

1.     Provide excellent customer service

2.     Guide Remote Agents when problem arise

3.      Schedule weekly huddles with Remote Agents for coaching

4.      Review agents phone stats to ensure goals are being met...

The Cell Center Supervisor, internally known as Recruiting Supervisor, helps train and motivates recruiting staff as they answer questions, handle complaints, and provide support for clients. They assist with training employees, monitoring recruitment progress, and coaching them to cultivate the knowledge and skills to provide excellent service to clients. 

The Recruiting Supervisor will ensure that every staff member is well prepared for their calls. They will continue to support staff after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them guidance.  

To succeed as a supervisor, the prospect should be focused on helping their team build necessary skills and knowledge so they can better support clients.  This is a remote role.

Requirements

KEY JOB RESPONSIBILITIES: 

• Training, and preparing call center staff to...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

Csk Electric is a leading provider of electrical services, dedicated to delivering superior solutions to our clients. We are currently seeking a Call Center Supervisor to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service is provided at all times.

As a Call Center Supervisor, you will lead a team of customer service representatives, monitoring their performance, providing coaching and feedback, and implementing strategies to improve customer satisfaction. You will also collaborate with other departments to resolve customer issues, analyze call center metrics to identify areas for improvement, and implement solutions to enhance efficiency and productivity.

The ideal candidate for this position has demonstrated leadership skills, excellent communication abilities, and a strong customer service orientation. You should have previous experience in a call center environment,...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
...

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets.

This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available.

ESSENTIAL FUNCTIONS:

• Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
• Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals....

TechOp Solutions is seeking a bilingual individual with excellent communication skills (oral and written), strong reading/writing abilities, and extensive call center supervisory experience to support an exciting opportunity in a federal contact center environment. 

The ideal candidate will have proven leadership skills, experience working with multiple CRM systems, and be a curious and efficient practitioner motivated to succeed in a fast-paced environment, working both independently and as part of a team. 

Duties:

• Collaborates with the call center manager to determine operational strategies, technical specifications and metrics, and contributes to strategic plans. 

• Monitors performance with the objective of improving call center operations, troubleshooting admin and technical issues, and managing the implementation of improvement strategies. 

• Oversee a team of call center operators and...

RVB Associates, Inc. is seeking an experienced and motivated Call Center Supervisor to join our team. As a reputable company in the industry, we pride ourselves on delivering exceptional customer service and support.

In this role, you will be responsible for overseeing and managing the daily operations of our call center. From leading a team of customer service representatives to monitoring performance metrics and ensuring customer satisfaction, you will play a crucial role in driving the success of our call center.

Responsibilities:

• Oversee and manage the day-to-day operations of the call center
• Supervise and provide guidance to a team of customer service representatives
• Maintain high service standards and ensure exceptional customer experiences
• Monitor and analyze call center performance metrics to identify areas for improvement
• Implement strategies to optimize call center efficiency and...

OneTouch Direct is a leading provider of contact center solutions, partnering with Fortune 500 companies to deliver exceptional service and support. We are currently seeking a highly motivated and experienced Call Center Supervisor to join our team in Brandon, FL.

In this role, you will be responsible for supervising a team of agents, ensuring productivity, quality, and overall performance goals are met. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of driving results in a fast-paced call center environment.

Responsibilities:

• Manage a team of call center associates, providing clear direction and support to maximize performance and achieve goals
• Monitor team performance metrics and provide coaching and feedback to improve performance
• Develop and implement strategies to drive productivity and ensure adherence to company policies and...

OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct has a career opportunity available for a Performance Supervisor in Tampa, FL.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self-motivated and understand the value of motivating others.

Essential Duties and Responsibilities:

• Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
• Monitoring daily employee attendance and schedule...

An established propane distribution company is currently seeking a Call Center Supervisor for the NNE region. Responsibilities include successfully managing a remote call center team to achieve the company’s long and short-term performance objectives. This is a hybrid role with limited on-site presence, as needed.

Candidate must live in the NNE region- NH or ME and be close to one of our local offices.

RESPONSIBILITIES 

• Oversee daily call center operations to ensure objectives are attained through the use of reporting analytics and team KPI matrix
• Supervise remote CSR team through real-time performance evaluation and provide consistent and timely feedback and coaching
• Actively listen to team-member calls to ensure quality standards and call consistency are being upheld
• Promote positive culture by setting realistic, consistent and clear expectations while...

Are you an experienced call center leader looking for a remote-first position with regional travel in NH and Maine?

Our client, a national home services company, is looking to add a Call Center Manager to help oversee the call center teams and technology for their team in Northern New England. In this role, you will be responsible for management of daily operations, ensuring technology is utilized to its potential, team members are well-organized and productive, and issues are effectively and efficiently resolved, promoting a culture of efficiency and cost-effectiveness.

This position is open to candidates in New Hampshire and Maine. The position is remote but will require regional travel.

This position is Monday through Friday and will require some Saturdays.

Base Salary: $60,000 - $70,000 per year

Requirements

Education/Experience

• Bachelor's Degree and 4+ yrs call center management...

Overview

Corcentric, a leading provider of cloud-based finance and procurement solutions, seeks a Supervisor, Enrollments Team, PO Solutions to join their Purchase Order (PO) Solutions team within the Customer Success organization.

The Supervisor, Enrollments Team, PO Solutions is a player/coach role responsible for oversight of a team of Enrollment Specialists in their responsibilities to enroll, onboard, and enable suppliers to participate in our S2P Purchase Order (PO) platform. In addition, this role is expected to retain call and email outreach responsibilities for a portion of the supplier portfolio.

This position requires a dynamic leader with proven program and operational management skills who can reinforce the vision of the PO Solutions program through the team and continually highlight program value for suppliers within the program.

We are currently hiring out of our Cherry Hill, NJ office, however, this role may be eligible for...

IHDLab is currently seeking a dedicated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading a team of call center agents in providing excellent customer service and achieving performance targets. You will play a pivotal role in ensuring all calls are handled efficiently and professionally, while maintaining a high level of customer satisfaction.

Responsibilities

• Monitor and evaluate call center agents' performance, providing coaching and feedback to ensure adherence to quality standards and performance targets
• Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner
• Develop and implement call center policies and procedures to optimize efficiency and productivity
• Identify training and development needs of call center agents, providing ongoing coaching and support to enhance their skills and knowledge
...

.OneTouch Direct has a career opportunity available for a Performance Supervisor in Nashville, TN.

OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self motivated and understand the value of motivating others.

Essential Duties and Responsibilities:

• Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
• Monitoring daily employee...