Customer Service Representative
PLUMBER BROTHER
Columbus, ohio
We are seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the frontline ambassador of our company, engaging with customers to ensure their needs are met and their issues are resolved promptly. As a Customer Service Representative, you will play a crucial role in fostering positive customer relationships, ensuring that every interaction reflects our commitment to quality service and satisfaction.
Responsibilities
- Answer customer inquiries via phone, email, and in-person regarding plumbing services and products.
- Process service requests, appointments, and order entries swiftly and accurately.
- Resolve customer complaints and issues effectively, escalating when necessary to ensure a positive outcome.
- Maintain accurate records of customer interactions and transactions in our database.
- Provide detailed information about our service offerings, pricing, and availability to...