Help Desk Specialist - Martinsville, VA
Two95 International Inc.
Martinsville, virginia
Title: Help Desk Specialist
Location: Martinsville, Virginia
Position: Contract (1 Month)
Rate: Best Possible
SummaryCovers L1 to L2 support in a three-tiered environment that can range from standard offices, to call centers and fulfillment warehouses. The technician is responsible for resolving help/service desk issues of moderate to high levels of complexity, including those escalated from other team members, and for escalating issues which he/she cannot resolve to the next level of support.The individual in this position must have a good understanding and working knowledge of IT concepts, practices & procedures, and demonstrate an aptitude for staying abreast of all technologies in use within the organization. He/she must consistently demonstrate quality customer service and professionalism and have the ability to relay their experience and judgment to plan and...