Customer Support Specialist
Poolmaster
Sacramento, california
Poolmaster is a leading provider of swimming pool equipment and accessories. We are seeking a Customer Support Specialist to join our team and provide exceptional service to our customers. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving problems, and ensuring customer satisfaction. This is an exciting opportunity to join a fast-paced environment and make a meaningful impact on our customers' experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate and complete information to customers regarding product features, pricing, and availability
- Assist customers in selecting the right products to meet their needs and provide recommendations when necessary
- Process orders and returns in accordance with company policies and procedures
- Investigate and resolve customer complaints and issues to ensure...