Customer Support Representative

iClassPro, Inc. is a growing company in Longview looking to hire additional Customer Support Representatives. Our business is booming and moving into new products and markets, and we need a bigger team to help us meet the needs of our expanding customer base.

Responsibilities:

• Respond to customer inquiries via phone calls, emails, and live chat
• Provide exceptional customer service by promptly addressing customer concerns and resolving issues
• Assist customers with product navigation, troubleshooting, and problem-solving
• Collaborate with other team members and departments to resolve complex customer issues
• Document customer interactions and maintain accurate records

Requirements

• Prior experience in customer support or a related role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to remain...

About TherapyNotes

TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.

At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for...

Who are we?

Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

Who do we hire?

At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

Role Description

A Customer Support Representative at Status Solutions is the first point of contact for all customer and business partner inquiries. This position is pivotal in fueling every customer interaction with energy by...

Who are we?

Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

Who do we hire?

At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

Role Description

A Customer Support Representative at Status Solutions is the first point of contact for all customer and business partner inquiries. This position is pivotal in fueling every customer interaction with energy by...

At AgentMethods, we provide high-quality online marketing services to insurance agents across the United States based on our unique software-as-a-service platform. As a nimble, entrepreneurial organization, we look for people interested in thinking creatively and having a say in how their work is done. We are looking for a full-time customer support representative to become part of our growing company.

We offer a flexible remote work environment with engaging and meaningful work. You will help our customers understand both how our products work and how they can use them to fulfill their business goals. Because this is a remote position, you should be self-driven and organized.

Requirements

Requirements

Support our customers through the following activities:

• Onboard customers to our service through our defined onboarding process.
• Answer questions related to AgentMethods’...

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP’s ticketing system via remote connection.

• Provide support to ECP’s end users as the first point of contact for questions, troubleshooting, and any issues that may arise
• Follow best practices for resolving tickets with customers by:
• Clarifying the customer’s reason for a support request
• Determining the cause of any problems
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure...

Miller International, Inc., apparel designer and distributor of Cinch® and Cruel®, is searching for our next Customer Service Representative I. Our Customer Service Representative I play a fundamental role as a company liaison with our customers and account managers. The primary responsibility of this position is to provide excellent service to our customers and account managers, respond efficiently to customer and account manager inquiries, and maintain high customer and account manager satisfaction. The candidate for this role must be professional, friendly, detail-oriented, patient, empathetic, an advocate for our customers and account managers when necessary, gather customer feedback, and be skilled in conflict and resolution management. In short, the person who fills this position needs to have a commitment to continuous excellence and passion for the work they do.

Our employees have the opportunity to...

Client Support Representative Level 1 – North America  

We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!

The successful candidate will have at least 2+ years of previous experience in Hospitality Management or Supervision of a Hotel Front Desk or office environment experience!

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada, and the UK. Our technology and services leadership, combined with hospitality expertise and global scale, help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day! 

The Client Support Representative will provide support for all InnQuest products, facilitating case management and solutions. This position is crucial to high customer satisfaction among InnQuest clients. A successful...

About TherapyNotes

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Position Description

As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside...

Our partner is looking for a Bilingual Customer Support Representative in Charlottesville, VA. The Bilingual Customer Support Representative (CSR) will act as a liaison, providing product/services information and resolving emerging problems that customers may face with accuracy, efficiency, and empathy.

Responsibilities

• Communicate with customers by phone, email, and chat to provide appropriate solutions and alternatives with follow-ups to ensure resolution.
• Keep records of customer interactions, process customer accounts, and analyze customers' needs.
• Speak to individuals in the education space in an effective and thorough manner.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Update and use a CRM database (e.g., Salesforce).
• Prepare a variety of professional documents for internal and external customers.
• Assist in...

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Customer Service Representatives will handle inbound calls for AT&T FirstNet"first responders" providing customer care to help resolve issues, perform account reviews, and a GREAT customer experience.

Responsibilities:

• Provide inbound customer service for industry leading mobile company.
• Resolve issues and consistently provide a great customer experience.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Determining the quickest, most effective ways...

The Customer Support Representative position plays a key role in our customer’s experience. Requirements include a high level of professionalism, hospitality, problem-solving, and attention to detail, as well as the ability to handle numerous issues and tasks simultaneously. Since this position serves as a liaison between our customers and our Company, prior customer service experience in a fast-paced environment is required. Experience preferably in a call center or phone-based help desk.

Requirements

• Understand, practice, and exemplify the values and mission of Ascension.
• Greet customers warmly and ascertain their needs in a professional, customer-centric manner.
• Receive a high volume of inbound/outbound calls related to order placement, refunds, account questions, digital platform questions, billing, cancellations, and related inquiries.
• Resolve customer requests via phone, email or chat.
• Consistently...

This is a seasonal, hourly paid position where you will be expected to work 40 hours per week and is anticipated to last from July 1, 2024 through October 31, 2024

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and...

Customer Success Representative

Location: North Attleboro, MA

Job Overview:

QBS is seeking a full-time Customer Success Representative to join our Customer Success team in our North Attleboro, MA office. Customer Success Representatives work in-office at our North Attleboro location Monday through Friday. As a Customer Success Representative at QBS, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for our customers, addressing their questions, concerns, and inquiries. The successful candidate will promptly learn about the company's customer service policies and acquire knowledge that is vital for customer satisfaction. This role will work closely with the QBS training and sales teams to ensure our customer needs are met.

Responsibilities:

• Handle incoming phone calls, chats, and...

About TherapyNotes

TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.

At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for...

Do you love solving problems and have a passion for helping others? Are you looking for a fast-paced environment where you have the freedom to challenge the status quo and the opportunity to exceed expectations daily? Then our Customer Support Representative I may be the position for you. This position requires fast learning, sleuth-like skills at times, and an unflappable positive attitude.

Let us introduce ourselves...

We’re a team of driven, conscientious individuals with a clear mission: to make accounting and payroll fast, simple, and affordable for millions of American businesses and their accountants. 

It’s not enough to have a “good job”. It takes connection, culture, encouragement, growth opportunities, challenges, communication, and so much more to create an environment where people and ideas flourish. 

We are Patriot Software; a fully remote company with 175+ employees across the United States and a...

Onsite, second shift position.

Please note currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within John Deere and can monitor for positions through the John Deere careers page.

This position offers a retention bonus after 6, 12, and 18 months of employment.

This position offers pay increases based on 6, 12, and 18 months of employment.

SPECIAL CONSIDERATIONS: Must be able to work second shift with weekend hours. New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional few weeks of on the job training & mentoring with an experienced technician. After training, candidate must be able to work an 8hr shift within the hours of 12 pm to 10 pm. The exact 8hr shift will fluctuate based on volumes and business...

Who are we?

Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

Who do we hire?

At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

Role Description

A Customer Support Representative at Status Solutions is the first point of contact for all customer and business partner inquiries. This position is pivotal in fueling every customer interaction with energy by...

OZ Digital LLC is seeking a Remote Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. As a Remote Customer Support Representative, you will have the opportunity to work from the comfort of your own home while ensuring that our clients receive timely and effective assistance with their inquiries and technical issues.

We are looking for motivated individuals with excellent communication skills and a passion for helping others. If you thrive in a fast-paced environment, enjoy problem-solving, and have a commitment to delivering top-notch customer service, then we want to hear from you!

Responsibilities:

• Respond to customer inquiries and provide assistance via phone, email, and chat.
• Resolve customer concerns and technical issues in a timely and professional manner.
• Proactively identify and escalate...

Our Company:

Starforge Systems was built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible. 

Schedule: Monday through Friday from 8am - 4pm CT or 11am - 7pm CT

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and...

Square Enix's Customer Support team is seeking a Customer Support Representative who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamers and Square Enix enthusiasts. In this role, you will be the first point of contact for customers and will be a critical brand ambassador for our North American customer base. This department operates 24 hours per day, 7 days per week. Your schedule will be determined based on business needs.

Responsibilities

• Answer high volume calls in a professional and efficient manner.
• Successfully fulfill customer needs to ensure customer satisfaction.
• Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Resolves customer concerns via proprietary tools.
• Resolve concerns including but not limited to account management, billing issues, technical...

**This field-based position requires daily travel, working onsite with Millennium Health customers. **

**This is a Customer Support Representative role supporting existing customers and prospecting for new opportunities in the territory.**

Are you ready to begin a career in healthcare sales and support? Working with Millennium Health, you will be an integral part of the sales organization with a leading Toxicology Laboratory while helping healthcare providers and their patients to make a positive impact in your community. 

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs.

Why this opportunity…?

• Opportunity to develop a healthcare sales skillset: We offer field-based training and mentoring...

About TherapyNotes

TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.

At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.

We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for...

Team OMG

OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities, and we are continuing to build a team of OMG’ers who work hard, welcome change, and live out our Magic.

So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers

Our Magic

TEAM IS EVERYTHING

We Invest in Each Other

We Create Solutions

We Enjoy the Ride

EMBRACE IT. OWN IT. ALL IN.

Support @ OrderMyGear

The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone, email, and live chat. Our goal with Customer Support at OMG is to ensure we are responding efficiently to inquiries and assisting customers in...

Dymax is a world-renowned producer of oligomers, adhesives, coatings, dispensing systems, and curing equipment. Where our competitors supply products, our company teams up with customers and commits to developing solutions that help customers lower costs, improve efficiencies, and increase their profitability. This focus on customer partnership has led us to become where we are today: a rapidly expanding force within our industry, with a comprehensive product portfolio, extraordinary employees, and a bright future based on creating quality offerings with a dedication to business growth.

We seek a results-focused, innovative, customer-centric well-qualified individual to join our talented team. Based out of our Torrington Connecticut location, you will develop and maintain cultural Customer Intimacy by providing prompt, accurate, and professional support that engages with customers, then establishes needs, responds to those needs, closes the transaction, and follows up...

About Us:

We're not just another customer support team; we're dedicated advocates in the world of providing exceptional service. Our platform connects empathetic individuals like you to a variety of opportunities in the dynamic realm of customer support. Whether you're an experienced representative or someone eager to make a difference, we provide a spectrum of opportunities right in your area. Join our supportive team where your commitment to customer satisfaction is not just recognized but celebrated!

Requirements

Your Role:

We are seeking empathetic and solution-oriented Customer Support Representatives to join our team for on-demand roles in various industries. As a Customer Support Representative, you're not just answering inquiries; you're building positive customer experiences. Here’s what you’ll do:

• Customer Assistance: Provide friendly and effective...

About Us:

As pioneers in the on-demand staffing industry, we connect motivated individuals with diverse roles in various sectors, including customer service. Our platform is a gateway to vast opportunities in the bustling city of Atlanta, GA. Whether you're looking for a flexible job option or a significant step in your career path, we offer a range of positions to suit your aspirations. Join our dynamic team where your skills are not just utilized but highly valued!

Your Role:

We're actively seeking personable and solution-oriented Customer Support Representatives to join our on-demand team in Atlanta, GA. As a Customer Support Representative, you’re more than just a voice on the phone; you’re the problem solver and the comforter for clients. Here’s what you’ll be doing:

• Communication Connoisseur: Effectively handle customer inquiries via phone, email, and live chat.
...

Who are we?

Since 2001, Status Solutions has been the pioneering provider of situational awareness technologies. Our mission is to defeat ignorance-based loss using situational awareness technology to protect people and property. Our customized middleware solutions ensure the right information reaches the right people at the right time, because RIGHT NOW matters most.

Who do we hire?

At Status Solutions we're looking for likeminded individuals to fulfill our mission in leaving every situation better than we found it! Our ultimate purpose is to help people, so if you thrive in an entrepreneurial environment, where you will be making life-changing contributions to society, we want to talk to you!

Role Description

A Customer Support Representative at Status Solutions is the first point of contact for all customer and business partner inquiries. This position is pivotal in fueling every customer interaction with energy by...

We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you.

This role is of critical importance to the client, staff and studio experience. On a daily basis you will greet students and answer questions about their accounts and studio activities. You will also help keep information organized to best help management and staff succeed. A love of people and building rapport will be a must as you talk to possible new clients and share with them how we can improve the quality of their life through dance. We know this won’t be for everyone, but if this sounds like a great fit for you, please apply quickly as we are looking to hire this new team member as soon as possible.

Who we...