Support Engineer

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsū, and backed by NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

We are committed to developing our team as we grow by offering a variety of opportunities to increase knowledge, build skills, and take charge of your career.

The scope of this role includes: 

• Utilizing company training resources to develop the financial...

Stellar Cyber is a fast-growing Cybersecurity company focused on delivering holistic cyberattack protection to organizations while significantly reducing total costs of ownership with its innovative Open XDR (eXtended Detection and Response) platform based on advanced ML and security technologies. Stellar Cyber has been recognized by Gartner as one of the leading XDR players.

To accelerate our growth, we are seeking a talented Sr. Technical Support Engineer with startup passion, a can-do attitude, and a desire to make an impact, while building a future for themselves and Stellar Cyber. If you are excited to be part of a very fast-growing team with lots of opportunities, Stellar Cyber is a great place to grow your career.

We are seeking a highly skilled and motivated Sr. Technical Support Engineer with advanced technical proficiency to join our dynamic cybersecurity support team. As a Technical Support Engineer, you will be a critical link between our...

Location: Remote
Availability: 35-40 hours per week
Working hours: Non-US East business hours
Reporting to: DevOps Lead

KoboToolbox has an immediate opening for a highly skilled and motivated Support Engineer to fill a full-time position of approximately 35-40 hours per week, ideally for a commitment of at least 1 year. As a member of our team, you will contribute directly to developing code and infrastructure used by over 14,000 nonprofit organizations around the world who collect more than 20 million surveys a month to create data-driven change.

You will play a crucial role in managing our AWS and Azure infrastructure, ensuring optimal performance, reliability, and security of our systems. The ideal candidate will develop a comprehensive understanding of our codebase and how it runs, enabling them to proactively respond to complex issues and prevent future...

In this role, you'll diagnose complex hardware/software related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details and place them in the internal knowledge database. This role will require flexibility to work nights/weekends as needed with advanced notice.

We are looking for someone that has a bachelor's degree and a minimum of 2 years relevant experience (e.g. transportation, aerospace or autonomous vehicles). Ideally you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As Fleet Support Engineer, you'll:

• Act as point of contact for real-time escalation from technicians on fleet issues. 
• Document, amend and maintain a troubleshooting guide for all technicians to use as faults are diagnosed/resolved.
• Establish diagnostic procedures to expedite troubleshooting in the future.
• Provide...

Job Title: Chemical Engineer – Plant Operations Support

Location: Eastern NC (Coastal Area) – Relocation package available

Compensation: Competitive salary with bonus and comprehensive benefits

Company Overview: Join a leading global chemical company experiencing dynamic growth. As a pivotal Chemical Engineer, you will enhance and optimize operations across multiple chemical plants, leveraging your expertise to drive continuous improvement and operational excellence.

Key Responsibilities:

• Spearhead process enhancement initiatives to boost plant efficiency and productivity.
• Lead cost-reduction projects and manage budgeting for operational and maintenance expenditures.
• Champion safety and environmental projects to uphold and exceed compliance standards.
• Analyze production data to ensure targets are met and propose strategies to overcome...

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.

Responsibilities

• Be the first point of contact for our customers whenever they have any issues on their websites. Being...

Keeper is hiring a talented System Support Engineer to join the Keeper family. This is a 100% remote position!

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance...

Job Title: Technical Support Engineer

Location: Local, In-Office, Hybrid Schedule

Always wanted to see your work make a real impact?  As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives.  We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.  You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the...

The Pixelogic Internship is a paid position at $18/hr. In this role, you will develop in the technical support and support processes for all facets of the operation. This is a first response position which includes responsibilities in hardware/software installation, telecommuting support, collaboration with teams to provide support where needed and exploring process improvements.

You will go through training, learning and knowledge application for twelve weeks. Each week you will be required to meet or exceed set objectives and will evaluate these goals in a regular 1-1 meeting. You will be assigned a direct manager and a mentor resource to help them learn and develop. Your work will be hands on and the skills acquired in this role are transferable to any entry level IT Technical Support role.

Training includes introduction to IT process and procedure as well as systems and support. Across the twelve weeks you will follow a curriculum that incorporates planned learning...

We’re looking for an analytical and detail-oriented Technical Support Engineer to be an integral part of our Texas factory team. As the Technical Support Engineer, you will be part of a cross-functional team within the Technology department, working closely with Operations teams to ensure the highest quality and production standards for Wallbox products. You’ll play a key role in managing product incidents and deployments at our new factory. Are you ready to change the world with us?

You will

• Manage incidents on the factory assembly line, solving or escalating as quickly as possible.
• Provide full engineering support to the site Production team to meet operational targets.
• Diagnose root causes of incidents.
• Carry out planned, reactive, and predictive maintenance to ensure continuous functionality of machinery
• Verify aspects of new product releases prior to being deployed on the assembly line.
• Deliver...

Position is onsite in Waterloo, IA.
Part-time, approximately 30 hours per week
As a Documentation Specialist, Engine Controls for John Deere Power Systems, you will:
• Draft and maintain FOCUS software quality process documentation and work instructions
• Process software change requests and problem reports to assure adherence to PDP processes
• Review and verify work process steps performed by Software Engineers for accuracy and completion
• Provide administration and support for various embedded software development tools
• Develop and sustain knowledge sharing tools including various SharePoint sites
• Execute FOCUS onboarding/offboarding duties and schedule training sessions
• Facilitate, and contribute to various meetings regarding process improvements and defects
• Embrace and promote the Charthouse Learning FISH! Philosophy as a means to enhance employee engagement and overall team culture

...

NaturalPoint is seeking a Technical Support Engineer for its suite of software and hardware products. The ideal candidate will enjoy communicating with others regarding a wide range of technical topics and troubleshooting issues to resolution.This is a multi-facet position that requires a high level of multitasking skills and understanding of various processes.

Applicants should be detail oriented, meticulous and practice exemplary communication skills. If you are savvy with technology, and if you enjoy helping and teaching others, we would love to hear from you.

Core Responsibilities:

• Respond to customer inquiries through phone and email, answering day-to-day technical questions and helping troubleshoot unexpected problems.
• Assist with demos and answer questions about the use of our technology to solve customer needs.
• Communicate with internal teams to keep all aware of new and developing issues.
• Travel to on-site...

The Product Support Engineer II identifies solutions to resolve field/customer issues and concerns as it relates to aircraft system and component products. This position is responsible for the effective and timely support and configuration of IFE/avionic equipment on various types and models of aircraft to ensure customer satisfaction. The Product Support Engineer II leads the support and modification plans to ensure implementation and ensure deliverables meet customer/program schedules. Serves as a first level contact for the company’s IFE/avionic customers via telephone, fax, email, in-person and etc. This position also works on a number of projects with partners/vendors and with the company’s internal teams to resolve issues and concerns from the field.

Duties and Responsibilities:

• Direct customer facing liaison on multiple topics; including configuration, documentation, maintenance, regulatory requirements and general...

We are making the future of mobility come to life today.

At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.

You Are:

Our ideal candidate is service oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.

We’re a fast paced start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but you’ll regularly take part in QA, give product feedback based on your knowledge of clients’ pain points, and take part in other tasks.

What You’ll do:

• Provide technical support to enterprise customers on our products and services
• Employ creative problem-solving skills to efficiently solve customers’ issues
• Develop expertise in...

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Support Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform.

This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams.

Responsibilities

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle...

About Caxton:

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, and Singapore. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments. The firm's 36 portfolio management teams engage in a diverse set of investment strategies spanning all asset classes, products, and geographies.

About the role:

This role requires strong organizational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. 

The working hours are 7am to 3:30pm with rotational after-hour support. The role does sits as part of a broader team responsible for global desktop support and desktop...

Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology.

What do we do?

McLane Intelligent Solutions (MIS) is a fast-growing and managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

What we are looking for.

We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company...

The Contractor shall provide assistance in the development of projects and services with supporting engineering calculations to include rough sizing of mechanical systems, piping, ductwork and other facility systems and mechanical components. The proposed support will encompass technical mechanical engineering reviews of approximately four (4) complex multi-discipline designs and the drafting of approximately four (4) Statements of Work (SOW) / Performance Work Statement (PWS) with supporting cost estimates annually. Mechanical engineering services shall include supporting project execution with engineering assistance for technical reviews and providing recommendation / review comments to the Government representative regarding contract status with schedule, and Contractor’s compliance with contracts on an estimated total of twelve (12) individual site visits annually and support for retrofitting and re-commissioning activities for an estimated two (2) locations. These services...

Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our unique solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture unique in our industry. Veracross has recently expanded its offerings through acquisition of four additional SaaS product brands. Today, the company has 340 employees in the US, UK and Australia and supports 3200+ schools in 60 countries.

Role Summary

Support Engineers interface directly with staff members at intendent schools over our ticketing system to resolve, explain, and consult on support issues that require engineering skill. They become proficient in the inner-workings of independent schools, applying knowledge of the product to develop and implement software solutions that ensure that systems run smoothly and successfully. This position requires software problem...

Who are we?

Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances.

Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is  growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety,...

AAC is hiring an Acquisition Logistics Engineer to join our program support staff in Sterling, VA. This position will supports our prime contractor product team in their development of their Integrated Logistic Support artifacts within the Total Life Cycle Systems engineering process. Further, they will assist the Program team in the development of Product Concept & Plan and fielding to the fleet. Reviews fleet requirements and recommends tooling and test equipment. They will be responsible for establishing maintenance requirements for field systems/equipment including all maintenance tasks, and they will review documentation for technical adequacy.

The customer is located in Sterling, VA, but candidates may be considered for on-site, hybrid, fully remote, or alternate work locations (to include Chantilly VA, Austin TX, Sarasota FL, Denver CO, and San Diego, CA).

Responsibilities also include:

• Support to multiple logistics projects...

This is a US only position. Please read on for the complete list of states we are hiring in.

Do you have experience repairing computers, laptops, iPads, and printers?

Do you have an interest in technology and exploring the ins and outs of how things work?

Do you take things apart and put them back together for fun?

Do you have at least three years of technical support experience?

We want to hear from you!

In order to succeed in this role, you must have 3 years of experience troubleshooting hardware in a previous role or otherwise relevant experience.

Your mission is to help our photo booth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues.

If you're a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way, great! Read...

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product solutions for their applications and experiments. The  position works with several other Photonics Support and Design Engineers to support optics, lasers and light sources, fiber, opto-mechanics, motion control, microscope and other imaging systems, telecom instruments and more. Between onsite lab opportunities, customer interactions, tradeshows and Thorlabs manufacturing entities visits, the position can be exposed to every facet of the photonics industry.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

·        Provide technical support...

The currency you can never get back: time. At EngFlow, that’s exactly what we’re saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.

Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world’s top high-tech companies.

The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow’s customers and partners succeed.

Duties & Responsibilities

• Primary...

The currency you can never get back: time. At EngFlow, that’s exactly what we’re saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.

Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world’s top high-tech companies.

The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow’s customers and partners succeed.

Duties & Responsibilities

• Primary...

The currency you can never get back: time. At EngFlow, that’s exactly what we’re saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and caching to parallelize work.

Join us to grow your career and make an impact with some of the brightest minds in the industry. You will work with and build relationships with the best engineers at the world’s top high-tech companies.

The Developer Support Engineer is an articulate and experienced technical expert (DevOps, Developer Support, SRE, or Software Engineer) who understands and appreciates the challenges developers face integrating multiple services into custom environments. You have a technical depth, developer skillset, SRE mindset, and a real passion for helping EngFlow’s customers and partners succeed.

Duties & Responsibilities

• Primary...

XperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira Service Desk, embodying advanced user or administrative skills, and a broad understanding of IT operations. While direct responsibilities do not solely focus on device lifecycle management, employee onboarding and offboarding processes, and automations, knowledge in these areas will be pivotal to thriving in this role. 

Requirements

• Primary technical point of contact for premier enterprise customers.   
• Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution of our SaaS products with...

 Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide (EEFT) offers a complete suite of ATM management services, from routine maintenance and monitoring cash management and updates. We have an exciting role for a DevOps Support Engineer responsible for providing support between the development and operations team.

The DevOps Support Engineer will be responsible for automating, integrating, and improving software development and business processes. The DevOps Support Engineer is also responsible for solving Level 3 escalated ATM support issues from the ATM Tech Support team. This position will be located in Mandeville, Louisianna.

Responsibilities:

• Automating Business Processes through technology

• Troubleshooting and resolving technical issues related to hardware, software, telecommunication, networks and providing quick solutions to minimize downtime.

• Provides...

Grapevine MSP Technology Services seeks a Senior IT Support Engineer - Level 3 to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers demonstrating superb technical competency, delivering mission-critical infrastructure, and ensuring the highest availability, performance, and security levels. Qualified engineers will have an IT, computer systems engineering, or systems engineering and analysis background.

They will support Windows Active Directory networks of various sizes, Office 365 Email, cloud solutions, infrastructure, and backup and disaster recovery processes. Additionally, this person will ensure our monitoring tools are reporting accurately and that all internal procedures are followed at each site.

Responsibilities will include the management of VMware, Backups, Storage, Active Directory, Databases, RMM infrastructure, Alerts, Monitoring, and IT tickets. This crucial role will be called...

Join us at Gorilla, a pioneering SaaS company reshaping the energy sector landscape. Focusing on innovation, we provide cutting-edge data applications for energy retailers, revolutionising pricing, forecasting, and portfolio analysis.

Gorilla is a start-up on a fast-paced journey where innovation and your voice matter! We are expanding into the US and are on the lookout for passionate individuals to be part of our brand-new team in Austin, Texas.

Dive with us in complex challenges as we spearhead change in the energy and utility industry.

As part of the international customer success team, you are the key between Customer Success and Product Development and you will be working with a small team of passionate engineers, architects, and subject matter experts to serve and support our customers. 

Your role and responsibilities include:

• You are...