Technical Support

Job Summary: The Technical Support Specialist often serves as the first point of contact for technical assistance to customers. They are responsible for providing prompt and efficient support while achieving exceptional customer service satisfaction, This role is responsible for diagnosing hardware and software problems, configuring systems, offering guidance on usage and escalating tickets and cases per departmental protocols. The specialist must maintain system functionality and adherence to all departmental procedures and meeting client SLAs, Requires some on-site training.

Key Responsibilities:

Customer Service:

• Provide the highest level of customer service in all activities externally and internally that meets or exceeds department requirements.
• Maintain a high level of communication with users to ensure their issues are understood and resolved.
• Follow up with users to ensure...

Technical Support Specialist Needed
Location: On-site in two locations (North Georgia and East Alabama)
Experience: Minimum 6 months
Pay: $21-25/hour
We're seeking a Technical Support Specialist to provide frontline IT support for employees. The role involves:

• Troubleshooting hardware and software issues
• Managing user accounts and devices
• Supporting various operating systems (Windows, MacOS, iOS)
• Maintaining computers, printers, and mobile devices
• Participating in on-call rotation (including after-hours and weekends)

Requirements:

• Strong communication skills
• Experience in Help Desk or call center environment
• Proficiency in Microsoft Office 365 and Apple device management
• Knowledge of networking, ITIL concepts, and business applications
• Ability to work independently with minimal supervision
• Willingness to travel up to 5%
• Associate or...

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. 

The Technical Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Technical Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes.

Requirements

•  Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. Provide guidance, training, and mentorship to ensure the team delivers...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of...

Candidates MUST be local at time of submission. Hiring manager is not currently interested in candidates who will need to relocate to accept offer. NO REMOTE ONLY OPTION. Position will be fully onsite, M-F (8am-4:30pm).

As a key member of the Technology Division’s Field Services and Asset Management team,

the Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well- organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

1.     Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to...

Gunnr is a premier brand dedicated to providing high-quality gun accessories to firearm enthusiasts and professionals. Our product range includes state-of-the-art gun scopes, mounts, and other essential accessories designed to enhance the shooting experience. We pride ourselves on delivering exceptional products and outstanding customer service. We are currently seeking skilled customer support as well as honed experience as technical support specialist roles with prior experience in the gun accessory industry to join our team.

This role will be responsible for providing technical support and exceptional customer service to our clients. It requires a deep understanding of gun accessories and the ability to troubleshoot and resolve technical issues efficiently. The ideal candidate will have prior experience in customer support within the gun accessory industry and possess excellent communication skills.

Requirements

Customer Support:

...

Mediavine is seeking an experienced Technical User Support Specialist to join our growing IT Services team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let’s talk!

Position Title & Overview:

As a Technical User...

Job Description:

Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.

Responsibilities:

• Respond to technical inquiries via chat, email, and phone in a timely and professional manner

• Diagnose and troubleshoot software and hardware issues

• Provide step-by-step guidance to users to resolve technical problems

• Assist users with navigating our platform and utilizing its features effectively

• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

• Collaborate with team members to...

Samsung SDS America is looking for a Technical Support Specialist to join our team. This role is highly significant due to its high visibility within the organization and offers excellent career advancement opportunities. As part of the role, you will get to work with the latest technologies, providing invaluable hands-on experience and a chance to learn new facets of systems and network management. You will also be a part of a fantastic team environment that encourages knowledge transfer, offering an excellent opportunity for both professional and personal growth.

The ideal candidate will be providing exceptional technical support to our clients by resolving complex technical issues. The successful candidate will have a strong background in a variety of technology platforms, enabling them to solve complicated customer issues. Collaborating with other IT support personnel in an enterprise setting will be part of the role. 

The team is working...

Tier 1 Technician/Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate makes necessary repairs...

Mediavine is seeking an experienced Technical Support Specialist to join our growing IT Services team.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let’s talk!

Position Title & Overview:

As a Technical Support...

Teguar Corporation is expanding our team and we have an immediate opening for a Tier 1 Technical Support Technician to join our team.

About the Job

In this role you will collaborate with…

• All Teguar customers that need remote Technical Support in all industries
• Internal teams including Sales, Product Management, Supply Chain, RMA Department, Order Fulfillment, and Shipping/Receiving.
• A combination of both domestic and international vendors who are leaders in industrial/medical technology and innovation.

Clients you will impact…

You will have a great impact on our medical and industrial customers by supporting our entire customer base via customer calls, email, chat sessions and portal tickets. This will enable them to succeed in their business. Your contribution is vital in establishing Teguar as more than a computer supplier, but also as a partner who will directly...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

COMPANY OVERVIEW:

With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.

When it comes to a cybersecurity crisis, the question is not if, but when it will happen – that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on...

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization.

Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?
We are seeking a Technical Support Representative to join our growing Technical Support Team. This person will be instrumental in providing a world class customer support experience for a product that positively impacts people's lives every single day. Reporting to the Support Team Lead, you will ensure we provide exceptional customer service, resolve technical issues, and assist customers in...

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.

Our Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.

What will you be doing?

This is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work...

Technical Support Engineer – Software     

Our client’s patented software platform is in very high demand by their strategic partners and as a result, they are experiencing unprecedented growth. A variety of technologies are involved including high-performance software, security, data storage and archiving, data analytics, data corruption detection, machine learning, etc. As the company experiences this period of growth, we are looking for talented individuals who are motivated by overcoming difficult technical challenges in a collaborative environment to join the team. Ideal candidates for these positions will have experience in software technical support for external partners and customers (this is NOT desktop support or systems administration), solving software related issues by taking deep dives into file logs, have knowledge of Linux OS and Linux commands and outstanding interpersonal skills. Experience with Cyber Security/Recovery and/or data...

Twin Lakes Communications is seeking an energetic, customer-oriented individual for a full-time Technical Support Representative position to provide help desk support to our valued customers. This position provides the first level technical support in a collaborative work environment. This position will work directly with customers to provide technical support and problem resolution using various means of communication such as phone calls, e-mail, and chat. This is a call center environment requiring professional level customer service. Technical Support Representatives may be required to work evenings, weekends, holidays, and to be on-call as scheduled.

Functions of the Position*:

·         Provide technical assistance to answer questions or resolve problems using various communication methods.

·         Assist with installation and testing of customer...

This position is responsible for assisting and training our customers on the use of the broker portal and the loan process. This position will act as coordinator between our customers, operations and support of the Account Executives.  This position will assist in building and maintaining strong relationships with brokers to build sales growth.

Job Responsibilities

Assist brokers via online systems through Client Support, Live Chat, Phone, Email, or Teams:

• Manage Zendesk
• Support JMAC Contacts
• Manage logins (create new, reset, batch upload large list of clients on Excel
• Subscribe new LOs to receive rates and marketing distribution
• Walk client through submission process to Encompass loan creation and disclosures
• Intake calls, emails – connect them with appropriate personnel/department
• Assists broker with technical questions related to import, register, disclosures, upload,...

ActivTrak, a leader in the SaaS industry, offers unparalleled workplace analytics and productivity management solutions. Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.

We are seeking a Tier 2 Technical Support Engineer (TSE) to strengthen our customer support capabilities. The Tier 2 team is the core of our support ecosystem, acting as a bridge between Tier 1 and Tier 3 teams. This position involves handling a variety of technical queries, troubleshooting issues, and providing detailed product guidance to ensure effective deployment and utilization of ActivTrak by our customers.

Key Responsibilities:

• Provide timely, efficient, and empathetic customer support through...

Can people always hear the smile in your voice? Does a happy user give you a good feeling?

We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation.

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a...

Revolutionize Healthcare with Exceptional Support: Technical Support Representative

We are transforming the healthcare industry by streamlining surgical coordination. Our passionate team has developed a market-leading SaaS solution trusted by renowned surgical practices across the United States. As we continue our nationwide expansion, we seek a tech-savvy and service-oriented individual to join our growing Customer Support team.

Your Mission:

• Master our cutting-edge platform and become the primary liaison between clients and our innovative solutions.
• Expertly manage the support desk, handling inquiries through ticketing and phone systems.
• Provide unwavering technical and non-technical assistance, resolving tier 1 to 3 support tickets independently.
• Meticulously document customer interactions, issues, and requests, ensuring seamless communication.
• Collaborate with vendors (HL7 and API) via email and phone calls, fostering...

Are you passionate about supporting federal biomedical research programs? Do you excel at building teams, mentoring, and project planning?

Join our dynamic leadership team at Ripple Effect as the Director for the Technical & Scientific Support Division. In this role, you will lead and develop teams of highly technical and scientific staff, manage government contracts, provide exceptional customer service to our clients, and grow the division. You will collaborate with our government clients to understand their needs and provide them with #worksmarter solutions.

If this position sounds of interest, there’s a place for you here at Ripple Effect! We are a diverse, progressive, and engaging work environment. We offer a multitude of incentives to customize your work experience to your lifestyle.

General Information

• Job Code: SHR-AM-06X
• ...

Company Overview and Job Description Summary: 

Oceania International is a fast growing e-commerce company. We are looking for a self-driven and ambitious Tech Support to join our team!

At Oceania International, our success depends on our people, productivity, and procedures. We are looking for a candidate with supportive force driving each of these areas, and we’re currently seeking someone stellar to take the reigns. The ideal professional for the role is a flexible problem solver with superb tech supporting skills with a detail-oriented mindset. They should have prior experience thriving in providing tech support services in a professional capacity. Multitasking and unique ability to deftly handle the unexpected are essential qualities to bring to the position.

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers who purchase our electronic bicycles along with traditional...

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary:

At the forefront of our technical support endeavors, the Technical Support Liaison embodies the role of a problem-solving virtuoso, delivering unparalleled assistance to end-users and effortlessly tackling any technical hurdles...

Revolutionize Healthcare with Exceptional Support: Technical Support Representative

We are transforming the healthcare industry by streamlining surgical coordination. Our passionate team has developed a market-leading SaaS solution trusted by renowned surgical practices across the United States. As we continue our nationwide expansion, we seek a tech-savvy and service-oriented individual to join our growing Customer Support team.

Your Mission:

• Master our cutting-edge platform and become the primary liaison between clients and our innovative solutions.
• Expertly manage the support desk, handling inquiries through ticketing and phone systems.
• Provide unwavering technical and non-technical assistance, resolving tier 1 to 3 support tickets independently.
• Meticulously document customer interactions, issues, and requests, ensuring seamless communication.
• Collaborate with vendors (HL7 and API) via email and phone calls, fostering...

Tier 1 Technician/Specialist

Location: Arlington, VA

Must have Top Secret Security Clearance

Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.

Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production, and test environments.

Responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems

• Provides support for the escalation and communication of status to agency management and internal customers

• Observes, analyzes, and reports data; and when appropriate makes necessary repairs...